Customer Service Representative

United Kingdom

Position Description

Customer Service Representative

Location: Warwick Head Office

Salary: £21,500 – £24,000 per annum.

Hours: 37.5, Monday to Friday

Our team manage the administration of finance contracts for our customers who are purchasing Volvo Group products including trucks, buses and construction equipment. We input new contract information on our systems and double check documentation required and then activate the contract. We also process any changes required during the lifetime of the contract.

The team are the first point of contact for our customers within VFS and will be ready to help with any query over phone or email. We undertake an array of different tasks meaning our day is full of variety. Being flexible and a having a keenness to learn and retain knowledge about our processes, customers and products is part of what motivates us.

We are looking for you to have some experience of customer service and administration, full training will be provided.

Responsibilities…

You will assist customers to make changes to their finance documents and answer queries about their contracts

Check legal documentation to ensure all information is correct before processing new contracts onto our system. Work with a case management system to assign queries and work on your own caseload, we like to respond to all queries within 24 hours.

Talk with sales people in our Dealer network to provide support and resolve questions

Contribute to the development of processes within the Operations Team, working with other team members and stakeholders when required

Requirements…

You will have a genuine desire to give great customer service, making our customer feel special

Be motivated by a fast pace and using your knowledge to help customers

Confidence in communicating over the phone and by email

A passion for quick delivery, balanced with accuracy Collaborate with your colleagues to get the resolution or answer you need, you can’t know everything after all

Able to keep a level head under pressure and organise your work well

Enjoy your work and getting satisfaction from a job well done

What’s in it for you?…

Volvo Group has an inclusive workplace culture focused on quality, customer service and the environment and working with us will give you the opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

You will receive benefits such as;

Pension and life Assurance

Medical Insurance provided by Bupa

Employee Assistance Programme (wellness, mindfulness & counselling)

25 days holiday rising to 30 days with length of service, plus bank holidays.

Discounts on Gym memberships, shopping vouchers and Holiday & Travel.

Free on-site parking

On-site gym

Canteen and coffee shop

Pizza Fridays!

About us

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.

www.volvogroup.com/career.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets

Auto req ID

140431BR

Organization

Volvo Financial Services

State / Province

Warwickshire

City/Town

Warwick

Employment/Assignment Type

Regular

Travel Required (maximum)

No Travel Required

Functional Area

Aftermarket

Last application date

19-May-2023